Technician workspace
Ready queue
Triage urgent work, protect SLA targets, and keep customers informed.
Priority queue
| Request | Customer | Status | Priority | Owner | Updated |
|---|---|---|---|---|---|
Conference room display disconnects TDN-2026-000142 | Northstar Fabrication | In Progress | High | Maya Chen | 12 minutes ago |
New employee Microsoft 365 access TDN-2026-000141 | Blue Heron Accounting | Waiting on Customer | Normal | Jon Bell | 48 minutes ago |
Branch office internet outage TDN-2026-000139 | Northstar Fabrication | Assigned | Urgent | Maya Chen | 1 hour ago |
Quarterly access review TDN-2026-000133 | Blue Heron Accounting | Scheduled | Low | Unassigned | Yesterday |